Frequently asked questions

If you have any questions that aren't covered here, please feel free to contact us and we'll be more than happy to help!!

Orders

Can I change my order once I've placed it?

Yes! Well, as long as you give us sufficient notice! Contact us here, please include your order number :)

Does the package include a paper copy of the invoice?

Nope, no invoices or packing slips included in the parcel! Everything is sent to you via email.

How late can I place an order?

Everything is baked fresh to order, so we need some time to make your brownies, and get them delivered to you :)

Generally the cut off time to place an order is 6pm, two days prior to the delivery date (eg: if you wanted to order for Thursday, you must place the order before 6pm Tuesday).

Delivery dates can become fully booked, making them unavailable, so if you are needing your order for an occasion we recommend you order sooner rather than later to avois missing out.

Can I cancel my order?

Yes! We're happy to give you a full refund as long as we have not started preparing the order :)

Shipping

Where do you ship?

We ship nationwide, excluding rural addresses. You can view our full shipping policy here.

Unfortunately due to the perishable nature of our brownies we're unable to ship outside of New Zealand :(

Why am I not able to place my order on certain dates?

Unfortunately we don't offer delivery every day of the week. At the moment we deliver Tuesday, Wednesday and Thursday nationwide. If you are in most parts of Auckland you can get Saturday delivery, and if you live in most parts of the North Island you can get Sunday delivery.

If these dates are blocked off, they may be full or the order cut off may have passed.

Am I able to pick up?

Currently this is not an option :(

What happens if I'm not home when my delivery arrives?

Don't worry! The courier will leave your parcel somewhere safe for you if you're not there to receive it :)

What do I do if I've entered the wrong shipping address?

If you have placed an order to the wrong address, please let us know as soon as possible so that we can correct it. If we have already sent out your order, we may not be able to help.

Please note that we are not responsible for checking you have entered your address correctly, so double check you have not made a typo!! 

Brownies

How big are the brownies?

Mini brownies measure about 10 x 15 cm and are 6 pieces.

Full size brownies measure about 18 x 18 cm and are 16 pieces.

Our recommended serving size is 1 - 2 pieces per person.

How long do they last?

Our brownies are best eaten fresh, but will remain nice and fudgy for five days.

Can I store them at room temperature?

Yes! We recommend you store your brownie at room temperature in a cool, shaded place. Avoid leaving them in a sunny area as the chocolate on top may begin to melt, and they will dry out quicker.

What dietary options do you have?

We've got some gluten free and some vegan options - you can see them all here :)

We are currently working on a vegan gluten free brownie.

Are they halal?

Yes! Most of our products are halal, and of those that aren't, most can be made halal on request. You can see exactly what is halal on our ingredients and allergens page here!